We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return policy below to understand the conditions and steps for returning an item.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
Timeframe for Returns
You have 30 days from the date you received your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
How to Initiate a Return
To start the return process, please send an email to ballesteroscittadino9181@outlook.com to obtain the return address and further instructions. Our customer service team will guide you through the next steps to ensure a smooth return experience.
Refund Processing
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7~15 days, depending on your card issuer's policies.
If you have any questions or need further assistance, please do not hesitate to contact us at ballesteroscittadino9181@outlook.com